u003cstrongu003eStep 1:u003c/strongu003e Select your item on our website and indicate the desired quantity. Then click the u0022Add to cartu0022 button. At this stage, you can either complete your order or continue shopping.u003cbru003eu003cstrongu003eStep 2:u003c/strongu003e After selecting and adding your items to the cart, proceed to checkout.u003cbru003eu003cstrongu003eStep 3:u003c/strongu003e Log in (if you already have an account) or create an account,u003cbru003eu003cstrongu003eStep 4:u003c/strongu003e Select your samplesu003cbru003eu003cstrongu003eStep 5:u003c/strongu003e Select your delivery method and delivery addressu003cbru003eu003cstrongu003eStep 6:u003c/strongu003e Proceed to payment for your order, you will receive a confirmation email for your order.
To recover your password, click here u003ca href=u0022https://mrspotters.fr/mon-compte/lost-password/u0022 data-type=u0022URLu0022 data-id=u0022https://mrspotters.fr/mon-compte/lost-password/u0022u003ereset your passwordu003c/au003eu003cbru003eEnter your email address. You will receive your password in a few moments.
Have you changed your address, phone number, or email address? Enter this new information in “My Account” in your client area by clicking here. u003ca href=u0022https://mrspotters.fr/mon-compte/u0022 data-type=u0022URLu0022 data-id=u0022https://mrspotters.fr/mon-compte/u0022u003eMy Accountu003c/au003e
To ask a question to our team of specialists, click here: u003ca href=u0022https://mrspotters.fr/contact/u0022 data-type=u0022pageu0022 data-id=u0022143u0022u003eContact usu003c/au003e
To check the status of your order, click here: u003ca href=u0022/mon-compteu0022 data-type=u0022URLu0022 data-id=u0022/mon-compteu0022u003eMy Accountu003c/au003e
To find out the shipping costs, click here: u003ca href=u0022/nos-garantiesu0022 data-type=u0022URLu0022 data-id=u0022/nos-garantiesu0022u003eOur guaranteesu003c/au003e
In accordance with current French regulations, you have a withdrawal period of 14 days from the date of receipt of your order. To exercise your right of withdrawal and obtain a refund, please return part or all of your order to:u003cbru003eu003cbru003eu003cstrongu003eLaboratoires Sarbec – Jacomo Parisu003c/strongu003eu003cbru003eRetour Ecommerceu003cbru003e10, rue du Vertuquetu003cbru003e59960 Neuville-en-Ferrainu003cbru003eFranceu003cbru003eu003cbru003eReturned items must be new, unopened, undamaged, and in their original packaging. After checking the returned goods and if they comply with our return conditions available in our Terms and Conditions, you will receive a refund to the payment method used for your order within 30 days of receipt of your order at our logistics warehouse. If you need more information, you can contact our Customer Relations department at 0800 590 008 (toll-free number) or via our contact form u003ca href=u0022https://mrspotters.fr/contact/u0022 data-type=u0022pageu0022 data-id=u0022143u0022u003ehereu003c/au003e.
You can contact the Customer Relations department of Maison Jacomo Paris from Monday to Thursday from 9:30 am to 12 pm and from 2 pm to 5 pm and on Friday from 9:30 am to 12 pm and from 2 pm to 4 pm (excluding public holidays and weekends) at 0800 590 008 (toll-free from a landline and mobile) or via the form opposite: u003ca href=u0022https://mrspotters.fr/contact/u0022 data-type=u0022pageu0022 data-id=u0022143u0022u003eContact usu003c/au003e
To see all the sections of our website, click here: u003ca href=u0022/plan-du-siteu0022 data-type=u0022URLu0022 data-id=u0022/plan-du-siteu0022u003eSite mapu003c/au003e
